Solana Gold Organics
WEBSITE POLICIES, TERMS AND CONDITIONS
SHIPPING AND RETURNS
- Shipping: Solana Gold Organics values our
commitment to providing customers the highest quality organic products in
a quick, convenient manner.
The Solana Gold website will automatically
calculate and charge shipping costs to your location. Most orders will ship within two business
days. Orders are shipped from Sebastopol, CA. Orders are not processed or shipped on Saturday or Sunday. All orders are packed securely and sent via UPS. Tracking information can be provided on
We cannot guarantee when an order will
arrive. Any shipping or transit time
offered by Solana Gold Organics or other parties is only an estimate. Please
contact the Solana Gold Organics office at (707) 829-1121, Monday through
Friday, 9 AM to 5 PM Pacific Time, if you have any shipping policy questions or
Cards Accepted: VISA,
- Order Acceptance: Receipt of an
electronic or other form of order confirmation does not signify our
acceptance of an order, nor does it constitute confirmation of an offer to
sell any product. Solana Gold
Organics reserves the right at any time after receipt of an order to
accept or decline the order for any reason, or to supply less than the
- Out of Stock Products: There may be
times when the product ordered is out-of-stock, which will delay
fulfilling the order. Solana Gold
Organics will keep you informed of any products ordered that are
out-of-stock and unavailable for immediate shipment. An order may be cancelled at any time
prior to shipping.
- Returns: We accept the
return of products only due to fulfillment mistakes resulting in the
shipment of incorrect product.
Returns will be accepted within 30 days from
the original date of purchase. Customer
pays return shipping costs to Sebastopol CA. When return is received in good condition, the full purchase price of the
order including shipping cost will be refunded only to the customer credit card used for the original purchase. Refunds
will not be sent to any other credit card or bank account, or paid by check or cash.
Incorrect products in your order may also be exchanged
for the correct products. Customer pays
return shipping costs to Sebastopol CA. After the return is received in good condition, we will ship the replacement
products to you at no cost to you.
In the rare case when a product is damaged
during shipping, do not attempt to return it. Please contact the Solana Gold
Organics office at (707) 829-1121, Monday through Friday, 9 AM to 5 PM Pacific
Time to arrange for replacement product(s) to be sent at no cost to you.
- Cookies: The Solana
session, to personalize your shopping experience, and to allow you to view
your current shopping cart at any time during your shopping
- How we collect, store, and use your
When you make a purchase from our website, you provide your name, email
address, credit card information, shipping/billing address, phone number,
and a password. The information is stored on our secure server that
protects data using advanced encryption techniques and firewall
technology. Any email
correspondence between customers and Solana Gold Organics personnel,
including attached documents, may contain personal customer information
and may be stored in password-protected employee email accounts.
- Opting-In: Customers are not required to opt-in to
receive emails or any other type of marketing or promotional content on
the Solana Gold Organics website. We do not publish a newsletter or blog, and we do not market our
products by email. Information
collected and stored is used only to process orders placed on the
- Privacy on other websites: The Solana Gold
Organics website contains links to other sites on the Internet that are
owned and operated by other parties. Other sites accessible through our site have their own privacy
policies and data collection practices. Please consult each site's privacy
policy. Use of our website acknowledges that Solana Gold Organics is
not responsible for the operation of, or content located on or through any
such linked site, and is not responsible for the actions of third
- EU General Data Protection Regulation
The Solana Gold Organics website is compliant with the EU General Data
Protection Regulation (GDPR) enforced by the European Union Parliament as
of May 25, 2018. Expanded
individual rights under the GDPR regarding how the Solana Gold Organics
website collects and stores personal information:
to be forgotten: You
may terminate your Solana Gold Organics account at any time. You may also contact us to request that we
permanently delete your account and all the data associated with it.
to object: At
any time, you may opt out of the inclusion of your data in our website usage
statistics by requesting that you want this data excluded.
to rectification: You may access and update your Solana Gold Organics
account settings at any time to correct or complete your account information.
You may also contact Solana Gold Organics to request access, corrections,
amendments or deletion of any of your information we have stored.
describes what personal data we collect and how we use it. If you have specific questions about
particular data you may contact us at any time for further information.
of portability:We will export your
data to a third party at any time upon your request.
- Unless otherwise specified, all
materials appearing on this site, including the text, site design, logos,
graphics, icons, and images, as well as the selection, assembly and
arrangement thereof, are the sole property of this Solana Gold
Organics. You may use the content of this site only for the purpose
of shopping on this site or placing an order on this site and for no other
purpose. No materials from this site may be copied, reproduced, modified,
republished, uploaded, posted, transmitted, or distributed in any form or
by any means without our prior written permission.
All rights not expressly granted herein are
reserved. Any unauthorized use of the materials appearing on this site may
violate copyright, trademark and other applicable laws and could result in
criminal or civil penalties.
Solana Gold Organics
Copyright © 2019, ALL RIGHTS RESERVED